Senior Customer Success Manager – Telco Partnerships

About the role

Fastly is seeking a Senior Customer Success Manager based in Mumbai to nurture strategic relationships with a major telco partner and drive adoption of its edge‑cloud platform. The role combines enterprise account management, partner enablement and product commercialization for CDN/edge services delivered through a carrier model.

Key responsibilities

• Own and grow a portfolio of strategic telco partner and subsidiary accounts, driving new bookings, renewals and contract expansion.
• Enable partner sales teams to position, sell and adopt JioCDN‑powered solutions through workshops, roundtables and enablement activities.
• Develop account strategies and executive engagement plans, conducting monthly and quarterly business reviews to surface growth opportunities.
• Coordinate cross‑functional Fastly resources (sales, engineering, professional services, product, support) to unblock deployments and commercial progress.
• Identify, qualify and drive upsell, cross‑sell and net‑new business opportunities in collaboration with Fastly sales and solutions teams.

Required profile

• 10+ years of enterprise account management, customer success or partner/alliances experience with carrier, telco or platform partners in India.
• Proven track record launching, commercializing or scaling CDN, edge or related infrastructure services with large partners.
• Strong stakeholder management and executive engagement skills, comfortable presenting to technical and business audiences.
• Demonstrated ability to coordinate multi‑threaded programs across cross‑functional teams.
• Excellent verbal and written communication in English; self‑starter, highly organized and detail‑oriented.

Required skills

• Content Delivery Network (CDN) technologies
• Edge computing and PaaS services
• Web and application security
• Networking and cloud infrastructure

What we offer

• Comprehensive benefits package that starts on day one.
• Positive, inclusive work environment that values diversity and employee well‑being.
• Opportunities to work on high‑impact projects with leading customers such as GitHub, Yelp and JetBlue.