Reservation Executive – Hotel Front Office

About the role

We are looking for a motivated Reservation Executive to join our hotel team in Lonavala. The role involves managing guest bookings across multiple channels and ensuring a seamless reservation experience. You will be the first point of contact for prospective guests, helping them select suitable rooms and providing information about rates and services. Working closely with the Front Office and housekeeping teams, you will play a key part in optimizing occupancy and delivering excellent customer service.

Key responsibilities

• Handle room reservations received via phone calls, emails, and online booking platforms.
• Provide accurate information and assistance to guests regarding booking inquiries.
• Coordinate with the Front Office team to confirm room availability and update reservation status.
• Maintain and update reservation records in the property management system.
• Ensure high standards of customer service throughout the booking process.

Required profile

• Graduate in any discipline.
• Strong communication and interpersonal abilities.
• Basic knowledge of MS Office applications.
• Familiarity with reservation software; prior hotel reservation experience is a plus.

Required skills

• MS Office
• Reservation systems