Landside Specialist – US Night Shift (Voice Support)

About the role

Dispatchers play a pivotal role in ensuring smooth operations between drivers, terminals and external partners. The Landside Specialist works the US night shift, assigning and tracking loads in Trinium, coordinating container appointments and providing voice support to drivers.

Key responsibilities

• Assign loads to drivers in Trinium, matching availability and capacity.
• Generate daily Dispatch Report using Trinium data, client reports, and port appointment information.
• Schedule pickup and drop‑off appointments for containers via terminal websites.
• Investigate completed loads at day‑end and plan loads for the following day.
• Track exported loads and monitor timely movement of picked‑up containers.
• Maintain communication with client teams on drayage issues and appointment details.
• Notify Settlement Clerk of accessorials for driver payment and inform Transportation Coordinator for customer billing.
• Evaluate repair inquiries and coordinate with repair companies when needed.

Required profile

• Graduate degree, preferably in Finance or Accounting.
• 3‑5 years of experience in the shipping & logistics industry.
• Willingness to work full night shifts (US shift).
• Strong oral and written English communication skills.

Required skills

• Proficiency with MS Office suite (Word, Excel, PowerPoint).
• Experience using Trinium or similar logistics management systems.
• Documentation review, data entry and reporting capabilities.