International Contact Center Inbound Associate (Walk‑in)
HCLTech · Chennai
Job description
About the role
HCLTech is seeking motivated individuals to join its International Contact Center in Chennai. The position focuses on handling inbound voice calls for retail banking products, providing timely and accurate assistance to customers.
Key responsibilities
- Respond to client queries via voice and written communication, ensuring accurate and timely resolutions.
- Handle inquiries related to products, services, data, and client accounts.
- Manage multiple client queries efficiently using workflow tools.
- Maintain accurate records of customer interactions in internal systems.
- Collaborate with internal teams to resolve client issues effectively.
- Ensure client satisfaction through service excellence and a customer‑first approach.
Required profile
- 1‑3 years of experience in an international voice process.
- Education: 12th pass, graduate or postgraduate.
- Ability to handle inbound calls and communicate clearly in English.
Required skills
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Published 2 weeks ago
Expires 1 month from now
41 views · 0 interested
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HCLTech
Chennai
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