HR Contact Center Associate – Bilingual French/English (12‑month Fixed‑Term)

About the role

Join Amazon's HR Contact Center team and provide first‑line support to employees and managers across EMEA. You will handle employee life‑cycle queries in French and English, working remotely from a quiet home office.

Key responsibilities

• Respond to HR inquiries via phone, chat, email and case‑management tools covering benefits, payroll, leave, onboarding and terminations.
• Resolve queries using FAQs and SOPs, escalating when necessary.
• Own each contact to ensure timely, customer‑focused resolution.
• Identify gaps in documentation or processes and suggest improvements.
• Gather employee feedback to enhance service quality.
• Work rotational shifts, including weekends, weekdays and bank holidays.

Required profile

• Very good written and verbal proficiency in French (B2 CEFR) and English.
• Strong computer literacy with Windows, Microsoft Office and Outlook.
• Experience in administration, customer service, call‑center or HR environments is preferred.
• Ability to handle confidential information and work in a fast‑paced, multicultural team.

Required skills

• Windows
• Microsoft Office
• Outlook

What we offer

• 12‑month fixed‑term contract with Amazon.
• Fully remote work setup.
• Opportunity to develop HR expertise in a global tech leader.