Head – Ramp Support

About the role

The Head – Ramp & Technical Operations leads planning, control and oversight of all ramp and technical ground‑handling activities across Terminals 1, 2 and 3 at Delhi Airport. The role ensures safe, compliant and efficient deployment of Ground Support Equipment (GSE), maintains operator accountability and drives robust training and competency monitoring in a high‑density environment.

Key responsibilities

• Lead end‑to‑end ramp operations for domestic and international flights across all terminals.
• Ensure safe aircraft turnaround, adherence to SOPs and coordination with airlines, ATC, AOCC, airport operator and regulatory authorities.
• Act as the final escalation point for ramp operational issues, delays and irregular operations.
• Manage availability, serviceability and safe utilization of all GSE, including tow tractors, pushback tugs, GPUs, ASUs, loading equipment and safety devices.
• Guarantee that only authorized and certified operators are deployed on specific GSE.
• Implement shift‑wise reporting covering operator identity, equipment details, serviceability and defect status.
• Monitor GSE utilization, breakdown trends and incident reports to drive continuous improvement.
• Oversee training, certification and competency monitoring for all GSE operators.

Required profile

Required skills

• Ground Support Equipment (GSE) management
• Ramp operations coordination
• Safety and regulatory compliance

What we offer

• Leadership role within a leading gateway services provider
• Opportunity to manage high‑volume ramp operations at a major international airport
• Exposure to a wide range of aircraft types and ground‑handling equipment