Front Office Executive (Hotel Front Desk)

About the role

The Front Office Executive is the first point of contact for guests at a Marriott hotel in Chennai. You will manage check‑ins and check‑outs, handle payments, and ensure a smooth, welcoming experience for every guest.

Key responsibilities

• Process guest check‑ins, verify identity, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards information and ensure correct rates.
• Secure payment, handle all payment types, vouchers, paid‑outs and charges.
• Compile daily reports, cashier and closing reports, and manage cash counts.
• Provide guests with directions, property information and respond to special requests.
• Notify Loss Prevention/Security of any theft reports.
• Assist management with training, evaluating, counseling and coaching staff.
• Maintain compliance with company policies, safety procedures and confidentiality standards.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related front‑office or guest‑service experience.
• At least 1 year of supervisory experience.
• Professional appearance and strong communication skills.

Required skills

• Operation of POS and hotel front‑office computer systems.
• Cash handling and receipt balancing.
• Basic computer proficiency.

What we offer

• Equal opportunity employment in a diverse, global hospitality brand.