Front Office Associate – Hotel Reception

About the role

Join the front office team at a busy Courtyard by Marriott property in Mumbai, where you will be the first point of contact for guests, handling check‑ins, check‑outs and a wide range of guest services. This full‑time position offers the chance to work in a dynamic hospitality environment and ensure a seamless stay for every visitor.

Key responsibilities

• Organise and process guest check‑ins, check‑outs, reservations, changes and cancellations.
• Secure payments, verify billing, and handle all cash, credit and voucher transactions.
• Activate, issue and file room keys; maintain contingency guest lists for emergencies.
• Provide guests with information on room features, hotel amenities, local attractions and directions.
• Respond to guest requests, relay messages to appropriate departments and follow up on any outstanding issues.
• Run daily reports, complete cashier and closing reports in the computer system.
• Manage wake‑up call requests and coordinate with relevant teams.
• Count and secure the cash bank at the start and end of each shift.
• Notify loss prevention/security of any theft reports and adhere to all company policies.

Required profile

• Professional appearance and strong commitment to confidentiality.
• Excellent verbal communication and telephone etiquette.
• Ability to stand, sit or walk for extended periods and lift objects up to 10 lb.
• Customer‑focused attitude with the ability to anticipate and address guest needs.
• Team player who supports colleagues to achieve common goals.

Required skills

• Cash handling and POS system operation.
• Basic computer proficiency for reporting and reservation systems.

What we offer

• Competitive full‑time employment in a leading international hotel brand.
• Opportunities for career development within the hospitality industry.
• Supportive work environment that values diversity and inclusion.