Front Desk Representative

About the role

The Front Desk Representative is the first point of contact for visitors, clients, and callers. You will create a welcoming atmosphere, manage communications, and support daily office operations.

Key responsibilities

• Greet and welcome visitors and clients professionally.
• Answer phone calls, take messages, and redirect calls to the appropriate departments.
• Maintain visitor logbook, courier records, and filing system.
• Issue and track employee ID cards.
• Manage office supplies inventory and stationery issue registers.
• Arrange travel, vehicle bookings, and other administrative assistance as needed.
• Track vehicle maintenance schedules and costs.
• Supervise office hygiene and cleanliness.
• Handle queries, complaints, and ensure timely resolution.

Required profile

• Excellent written and verbal communication.
• Strong interpersonal skills and ability to work with diverse groups.
• Professional appearance and demeanor.
• Effective multitasking and prioritisation.
• Calm under pressure with solid problem‑solving abilities.
• Polite phone etiquette.

Required skills

• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.
• Proficiency with Microsoft PowerPoint.
• Ability to operate a scanner and photocopier.