Director of Technical Product Management – AI Transformation

About the role

Mastercard is a global technology company driving inclusive digital payments. The role sits within the Business & Markets Insights (BMI) organization and leads the evolution of the Payment Performance Intelligence product suite to incorporate AI intelligence, GenAI chatbots, and agentic services.

Key responsibilities

• Define and own the AI product strategy, roadmap, and investment priorities for Payment Performance Intelligence.
• Identify high‑value use cases for GenAI, chatbots, predictive insights and self‑service analytics.
• Translate customer needs, market trends and business objectives into scalable product capabilities and clear technical requirements.
• Partner with Data Science, Engineering, Platform, Commercial, Risk, Legal, Security and Compliance teams to deliver AI products from discovery through launch.
• Drive prioritisation based on customer value, strategic fit, commercial impact, technical feasibility and responsible AI considerations.
• Establish measurable success metrics and ensure product outcomes are repeatable, scalable and aligned to business goals.

Required profile

• Extensive experience in agile product management for analytics, data insights, AI‑enabled or financial services products.
• Strong understanding of AI product strategy, GenAI use cases, data monetisation, predictive insights and self‑service analytics.
• Proven ability to convert customer problems and market opportunities into product vision, business cases, roadmaps and measurable outcomes.
• Experience leading cross‑functional teams across Product, Engineering, Data Science, Commercial, Risk, Legal, Security and Compliance.
• Excellent communication and executive stakeholder management skills.
• People leadership experience, including coaching, mentoring and building high‑performing teams across diverse geographies.

Required skills

• AI product strategy
• GenAI
• Chatbot development
• Predictive analytics
• Self‑service analytics platforms