Customer Support Services Specialist

About the role

TriNet is seeking a Customer Support Services Specialist to serve as the first point of contact for client inquiries across payroll, benefits, and human resources topics. You will work in a contact‑center environment, delivering fast, accurate assistance through phone, email, chat, and service cases.

Key responsibilities

• Provide excellent service to TriNet clients and their employees on payroll, benefits, and HR questions.
• Resolve inquiries via phone, email, chat, and service cases, ensuring proper triage and escalation when needed.
• Document every interaction in the Salesforce CRM system.
• Manage open cases to timely resolution while keeping customers informed of status and expected timelines.
• Meet or exceed key performance indicators related to customer satisfaction and retention.

Required profile

• Strong communication skills with a focus on first‑contact resolution.
• Ability to work efficiently in a fast‑paced, multi‑channel support environment.
• Attention to detail and a commitment to maintaining accurate records.

Required skills

• Experience using Salesforce or a similar CRM platform.