Customer Service Specialist – Walk‑In Interview

About the role

Tata Consultancy Services is hosting a walk‑in interview for Customer Service Specialists to join its Domestic Banking contact centre in Bengaluru. The position covers both voice and non‑voice interactions as well as real‑time adherence monitoring.

Key responsibilities

• Handle inbound customer calls and service emails within defined SLAs.
• Authenticate customers, document interactions and update cases accurately in CRM systems.
• Resolve queries related to accounts, cards, payments and digital banking, escalating when required.
• Achieve targets for AHT, First Contact Resolution, NPS, accuracy and compliance while maintaining schedule adherence.
• Follow information‑security, data‑privacy and KYC guidelines.

Required profile

• Graduate (10+2+3) with at least 10 months of relevant experience, or HSC (10+2) with at least 18 months of experience in a domestic/international voice process.
• Immediate joiners or candidates with up to 30‑60 days notice preferred.
• Willingness to work six days a week on day shift at the Whitefield campus.
• Fluent in English, Hindi and one regional language.
• Valid government ID (Aadhar/PAN) and all educational/employment documents.

Required skills

• CRM system usage

What we offer

• Opportunity to work with a leading global IT services firm.
• Structured onboarding and training for banking support processes.
• Access to on‑site facilities such as parking, lounge, water dispensers and restrooms.