Customer Support Executive

About the role

We are seeking a Customer Support Executive to join our Bengaluru office and deliver exceptional assistance to our customers across multiple channels. The role involves handling inquiries, resolving issues promptly, and ensuring a positive experience that reflects our customer‑first philosophy.

Key responsibilities

• Respond to customer queries via phone, email, chat and social media.
• Provide accurate product and service information.
• Resolve complaints and issues in a timely, professional manner.
• Maintain detailed records of interactions and follow‑ups.
• Escalate complex cases to the appropriate department.
• Achieve response time and performance targets while upholding high satisfaction levels.

Required profile

• 1‑3 years of proven experience in customer support or a call‑center environment.
• Strong written and verbal communication skills in English and Hindi.
• Ability to handle both inbound and outbound communications (calls, chats, emails).
• Willingness to work a six‑day rotational shift.

Required skills

• Proficiency with standard office productivity tools.