Associate Customer Service Manager

About the role

The Associate Customer Service Manager will lead the day‑to‑day operations of a rural branch, ensuring efficient service delivery and compliance with banking policies. This position is responsible for maintaining the branch’s operational excellence, supporting retail banking products, and safeguarding all branch documentation.

Key responsibilities

• Oversee daily branch administration, ensuring strict adherence to bank policies and procedures.
• Manage customer service and branch operations for a designated rural location.
• Perform data entry for applications, create customer IDs, and open accounts.
• Conduct KYC verification, document checking, and loan document validation.
• Handle cash transactions and clearing processes while maintaining a high audit rating.
• Drive quality initiatives, process optimisation, and SLA improvements.
• Leverage automation and digitisation tools to increase operational efficiency.
• Collaborate with business partners on compliance, lending operations, and risk management.

Required profile

• Graduate degree (BA, BCom, BBA, BSc, BTech, BE or equivalent).
• 2‑5 years of relevant experience in banking or a related financial services environment.

Required skills

What we offer

• Opportunity to lead a branch within a growing rural banking network.
• Exposure to automation and digitisation initiatives.
• Professional development in retail banking operations.