Associate Customer Service Manager

About the role

The Associate Customer Service Manager will lead branch operations and customer service for a designated rural banking branch. This role ensures efficient, cost‑effective delivery of retail banking services while maintaining compliance and high audit standards.

Key responsibilities

• Manage day‑to‑day branch operations and administration, ensuring strict adherence to bank policies.
• Oversee customer service delivery, handling cash transactions, account creation, and KYC/document verification.
• Maintain accurate data entry of applications, customer IDs, and loan documents.
• Drive process optimisation through automation and digitisation to improve turnaround times and service level agreements.
• Collaborate with business partners to implement regulatory and operational best practices.
• Monitor and maintain high audit ratings for the branch.

Required profile

• Graduation: BA, BCom, BBA, BSc, BTech, BE or equivalent.
• 2 to 5 years of relevant experience in banking or allied business.

Required skills