Assistant Manager – Customer Success (India)

About the role

Tata Communications is looking for an Assistant Manager to lead its Customer Success strategy in India. You will be responsible for retaining customers, mitigating churn, and driving adoption of a broad portfolio of cloud, IoT, security and network services.

Key responsibilities

• Manage the full customer lifecycle – onboarding, engagement and service adoption.
• Coordinate with Professional Services, Product, Operations, Billing and Delivery teams to resolve business issues.
• Track and ensure delivery of customer success commitments agreed during onboarding.
• Collect customer feedback, raise feature requests and influence product road‑maps.
• Oversee order processing, contract execution and timely activation of services.
• Handle customer requests (moves, adds, changes, deletes) and drive timely resolution of risks and issues.
• Develop and monitor service improvement plans across internal functions.
• Track SLAs, governance outcomes and maintain an escalation matrix.

Required profile

• Bachelor’s degree (MBA or equivalent preferred).
• 7‑12 years of enterprise sales or service management experience.
• Proven account management and sales background.
• Experience presenting business and technical solutions to customers.
• Ability to gather and interpret customer business requirements.

Required skills