Virtual Care Service Representative – Email & Chat Support

HDFC Bank · Mumbai et périphérie

🇬🇧 English

Job description

About the role

The Virtual Care Service Representative will be the first point of contact for customers reaching out via email and chat. Working within the VC‑Team, you will resolve queries, ensure compliance with process guidelines, and maintain high quality standards across all communications.

Key responsibilities

Provide accurate and complete resolutions to customer emails and chat messages.
Handle first‑contact queries and follow up on non‑first‑contact cases.
Maintain audit and quality compliance while adhering to system accuracy standards.
Manage social media complaints and coordinate with backend teams for timely resolutions.
Conduct root‑cause analysis and liaise with vendors, marketing, and product teams.
Raise charge waiver requests and refer specific cases to Social Care or Chat Banking sections.

Required profile

Graduation degree.
Prior experience in banking or customer service.
Strong written communication skills.
Positive attitude and ability to work independently.

Required skills

Email handling
Chat support

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec HDFC Bank.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in India.

Salaries by job title

💬 Chat with us on Telegram Chat on WhatsApp

Published 2 months ago

45 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

HDFC Bank

Mumbai et périphérie

Related job offers

Emplois à Mumbai et périphérie Métier : Call Centers & Telesales