Travel Technology Operations Specialist

About the role

EY is hiring a Travel Technology Operations Specialist in Bengaluru to support technology and AI initiatives across its Travel, Meetings & Events (TME) portfolio. The role acts as the operational representative and communication bridge between Enterprise Technology (ET), business subject matter experts (SMEs) and delivery teams, ensuring operational realities, business impacts and market-specific considerations are understood throughout the solution lifecycle.

Key responsibilities

• Provide operational insight and business context during Travel Technology and AI solution delivery, helping delivery teams understand travel processes, market variations, user impacts and support needs.
• Coordinate the collection, organisation and validation of operational content from SMEs to support knowledge bases used by AI-enabled travel solutions.
• Identify operational risks, dependencies and practical constraints and raise them with the project team.
• Act as the bridge between ET, delivery teams and SMEs, engaging SMEs in workshops, walkthroughs and validation activities.
• Translate operational knowledge into structured input for technology teams and communicate technical direction and decisions back to SMEs in accessible business language.
• Engage traveler user groups early to validate strategy and proposed deliverables.
• Review proposed solutions from an operational perspective, including process impacts, market considerations and support implications, and confirm that key operational assumptions are practical and scalable.
• Support deployment readiness, give local Travel Managers the operational input they need, gather post-go-live feedback and identify improvement opportunities.

Required profile

• Experience in corporate travel, travel operations, business operations or a technology-enabled service environment.
• Strong communication, stakeholder management, coordination and relationship-building skills, able to bridge technical and operational audiences.
• Ability to understand complex operational processes and turn risks, impacts and business knowledge into clear, structured information.
• Experience working across functions, markets and cultures in a global environment.
• Practical problem-solving skills and the confidence to challenge assumptions constructively.
• Desirable: experience supporting technology implementation, operational change, knowledge management or continuous improvement.

Required skills

• Knowledge of corporate travel technology, AI-enabled solutions, Travel Management Companies or the wider supplier ecosystem is desirable.
• Out of scope: business analysis, requirements or functional documentation, process or solution design, technical architecture, project budgets and governance, and ownership of communications, training or change management.