Transportation Specialist – Operations Center

About the role

The Transportation Specialist works in Amazon's Transportation Operation Center (TOC), the hub that coordinates inbound and outbound freight across multiple regions. You will act as the liaison between carriers, vendors, fulfillment centers and internal teams to ensure timely pick‑up and delivery of shipments, while quickly resolving any exceptions that arise.

Key responsibilities

• Communicate with external partners (carriers, vendors) and internal stakeholders (retail, finance, software support, fulfillment centers) to address transportation issues.
• Monitor inbound shipments from vendors to fulfillment centers and outbound trucks from fulfillment centers to customers, ensuring adherence to schedules and appointments.
• Investigate and resolve exceptions throughout the shipment lifecycle, keeping all parties informed.
• Analyze network data to identify trends, develop performance metrics and propose process improvements.
• Generate ad‑hoc reports using Excel, Access, SQL or other data tools to support decision‑making.

Required profile

• Strong written and verbal communication skills.
• Basic understanding of logistics and supply‑chain operations.
• Analytical mindset with the ability to spot trends and drive improvements.
• Proactive attitude and ability to make real‑time decisions under pressure.

Required skills

• Proficiency in Microsoft Excel.
• Experience using Microsoft Access.
• Ability to write and run SQL queries for data extraction.