Territory Service Representative

About the role

The Territory Service Representative is responsible for managing the end‑to‑end flow of shipments within an assigned delivery area. The role involves handling packages from the moment they arrive at the depot until they are delivered to the customer, ensuring accurate documentation and timely service.

Key responsibilities

• Unload bags from the vehicle and scan each shipment into the system.
• Outscan shipments according to the planned delivery route.
• Deliver shipments to the correct address and obtain customer acknowledgment.
• Update the system with correct undelivered status when necessary.
• Hand over undelivered shipments and any cash‑on‑delivery (COD) amount to the supervisor on the same day.
• Perform timely pickups at customer locations in line with cut‑off times.
• If serviceable, count shipments, obtain customer acknowledgment, and record the count.
• In‑scan shipments upon return to the office, enter data into the system, and manage onward connections.

Required profile

• Physical ability to unload bags and handle packages.
• Proficiency in scanning and basic data entry.
• Attention to detail for accurate acknowledgment and status updates.
• Capability to handle cash‑on‑delivery amounts responsibly.
• Reliability in meeting delivery and pickup schedules.

Required skills