Territory Service Representative

About the role

The Territory Service Representative is responsible for handling shipments within a defined delivery area. This role involves loading and unloading goods, scanning packages, and ensuring accurate delivery documentation.

Key responsibilities

• Unload bags from the vehicle and scan each shipment.
• Outscan shipments according to the delivery route.
• Deliver shipments to the correct address and obtain customer acknowledgment.
• Update the system with correct undelivered status when necessary.
• Hand over undelivered shipments and cash‑on‑delivery amounts to the supervisor on the same day.
• Pick up shipments from customers within the specified cut‑off times.
• If serviceable, count shipments and obtain customer acknowledgment based on the count.
• In‑scan shipments upon returning to the office, enter data into the system, and manage onward connections.

Required profile

• Ability to handle physical loading and unloading of goods.
• Attention to detail for scanning and data entry.
• Good communication skills for interacting with customers and supervisors.
• Reliability in meeting delivery schedules and cut‑off times.

Required skills