Territory Service Representative

About the role

The Territory Service Representative is responsible for managing the end‑to‑end delivery process within an assigned geographic area. You will handle shipments from the warehouse to the customer, ensuring accurate scanning, documentation, and cash‑on‑delivery (COD) reconciliation.

Key responsibilities

• Unload bags from vehicles and scan each shipment upon arrival.
• Follow the delivery route, deliver parcels to the correct address, and obtain customer acknowledgment.
• Update the system with undelivered status and hand over undelivered items and COD amounts to the supervisor on the same day.
• Perform timely pickups at customer locations according to cut‑off times.
• If shipments are serviceable, count items, obtain customer acknowledgment, and record counts.
• In‑scan shipments after returning to the office, enter data into the system, and manage onward connections.

Required profile

• Strong attention to detail and ability to follow delivery routes accurately.
• Good physical stamina for loading and unloading parcels.
• Reliability in meeting cut‑off times and handling cash transactions.
• Basic numeracy for counting shipments and reconciling COD amounts.

Required skills