Territory Service Representative

About the role

The Territory Service Representative is responsible for managing the end‑to‑end delivery process within an assigned area. This role involves handling shipments from the warehouse to the customer, ensuring accurate documentation, and collecting cash‑on‑delivery (COD) amounts where applicable.

Key responsibilities

• Unload bags from vehicles and scan shipments upon arrival.
• Outscan shipments according to the delivery route and deliver them to the correct address.
• Obtain customer acknowledgements for each delivered package.
• Update the system with undelivered status and hand over undelivered shipments and COD amounts to the supervisor on the same day.
• Perform timely pickups at customer locations respecting cut‑off times.
• If serviceable, count shipments, obtain customer acknowledgment, and record counts.
• In‑scan shipments after returning to the office, enter data into the system, and manage onward connections.

Required profile

• Physical ability to unload and handle bags of shipments.
• Attention to detail for scanning and data entry.
• Strong customer‑facing skills to obtain acknowledgements and handle COD transactions.
• Reliability in meeting delivery schedules and cut‑off times.
• Basic numeracy for counting shipments and handling cash.

Required skills