Territory Service Representative

About the role

We are looking for a Territory Service Representative to manage the end‑to‑end handling of shipments within an assigned delivery area. The role involves receiving parcels from the vehicle, scanning them, delivering to customers, and ensuring accurate documentation of each transaction.

Key responsibilities

• Unload bags of parcels from the delivery vehicle and scan each shipment.
• Follow the predefined delivery route and deliver shipments to the correct address.
• Obtain customer acknowledgment for each delivered package and record COD amounts.
• Update the system with correct undelivered status for any failed deliveries.
• Hand over undelivered shipments and collected COD to the supervisor on the same day.
• Perform timely pickups from customers according to cut‑off times.
• Count shipments, obtain customer acknowledgment when serviceable, and record counts.
• In‑scan shipments upon return to the office, enter data into the system, and manage onward connections.

Required profile

• Physical ability to lift and unload parcels.
• Attention to detail for accurate scanning and data entry.
• Good communication skills to interact with customers and obtain acknowledgments.
• Reliability in following delivery schedules and cut‑off times.

Required skills

• Operation of barcode scanners or similar scanning devices.
• Basic computer data‑entry proficiency.