Territory Service Representative

About the role

The Territory Service Representative is responsible for end‑to‑end parcel handling within a defined geographic area. This includes both outbound deliveries and inbound pickups, ensuring each shipment is processed accurately and on time.

Key responsibilities

• Unload bags from the delivery vehicle and scan each shipment.
• Perform primary and secondary sorting, then out‑scan shipments according to the delivery route.
• Deliver parcels to the correct address, capture customer acknowledgment via a BYOD device, and update status codes for any undelivered items.
• Hand over cash‑on‑delivery (COD) amounts to the supervisor on the same day and transfer undelivered shipments to the supervisor.
• Maintain proper dress code and carry field bags to all delivery points.
• Execute pickups following SOPs, meet cut‑off times, verify serviceable locations, and record acknowledgments on pickup sheets.
• In‑scan shipments at the office, manage rapid entry, and perform bagging and loading of canvas bags into the vehicle.

Required profile

• Ability to follow detailed operational procedures and safety guidelines.
• Strong attention to detail for scanning and documentation.
• Physical stamina for loading, unloading, and walking between delivery points.
• Good communication skills to interact with customers and supervisors.

Required skills

What we offer

• Comprehensive training on delivery processes and device usage.
• Opportunities for career growth within the logistics network.