Territory Service Representative (Bikers) – Delivery Operations

About the role

The Territory Service Representative (Bikers) is responsible for end‑to‑end parcel handling, from loading shipments onto the vehicle to delivering them at the correct address. The role combines field operations, customer interaction, and accurate documentation to ensure timely and reliable deliveries.

Key responsibilities

• Unload bags from the vehicle and scan each shipment upon arrival.
• Perform primary and secondary sorting of parcels according to delivery routes.
• Deliver shipments to the exact customer address and capture acknowledgment via a BYOD device.
• Update status codes for undelivered items and hand over COD/DOD/FOD to the supervisor on the same day.
• Follow SOPs for pickups, including timely collection, verification of serviceable locations, and accurate tallying of shipments.
• Maintain proper dress code, carry field bags, and ensure all regulatory paperwork is completed.
• Load canvas bags into the vehicle, follow route‑wise loading plans, and meet EDD and SQ targets.

Required profile

• Physically fit and able to handle loading/unloading of parcels.
• Strong attention to detail and ability to follow standard operating procedures.
• Customer‑centric attitude with good communication skills.
• Reliability in meeting cut‑off times and delivery schedules.
• Willingness to wear prescribed dress code and use company‑provided devices.

Required skills