Territory Service Representative (Biker) – Delivery & Pickup

About the role

The Territory Service Representative (Biker) is responsible for end‑to‑end parcel handling, from unloading and sorting shipments to delivering them to customers and managing pickups. The role requires operating a personal bike, using handheld devices for scanning, and ensuring accurate documentation throughout the delivery process.

Key responsibilities

• Unload bags from the vehicle and scan each shipment.
• Perform primary and secondary sorting of parcels.
• Deliver shipments to the correct address and obtain customer acknowledgment via a BYOD device.
• Update status codes for undelivered parcels and hand over COD amounts to the supervisor on the same day.
• Follow proper dress code and carry field bags for all delivery points.
• Execute pickups according to SOP, ensuring timely collection before cut‑off times.
• Verify serviceable locations, count shipments, and record acknowledgments on pickup sheets.
• In‑scan shipments at the office and manage rapid entry.
• Load canvas bags into the vehicle, ensuring route‑wise tally and accurate POD/FOD/COD processing.
• Meet Estimated Delivery Dates (EDD) and Service Quality (SQ) targets.
• Handle appointment deliveries, airway‑bill execution, and collect required regulatory paperwork.

Required profile

• Valid driving license and personal bike (BYOD).
• Physical ability to lift and carry parcels.
• Good knowledge of the local area (Guindy and surrounding zones).
• Strong customer‑service orientation and punctuality.
• Ability to follow standard operating procedures and documentation requirements.

Required skills

• Handheld device operation
• Barcode scanning

What we offer

• Competitive daily allowance and COD handling incentives.
• Opportunities for career growth within the logistics network.
• Structured training on delivery processes and safety.