Territory Service Representative – Biker Delivery

About the role

We are looking for a proactive Territory Service Representative who will use a bike to handle pickup and delivery operations within the assigned area. The role ensures timely collection of shipments from customers, proper processing at the office, and accurate delivery to end‑recipients while meeting service quality targets.

Key responsibilities

• Collect shipments from customers according to SOP cut‑off times, verify serviceable locations and obtain customer acknowledgment.
• Scan shipments at the office, perform rapid entry, and manage primary and secondary sorting.
• Prepare and load canvas bags, ensure correct bagging process and vehicle loading.
• Execute route‑wise delivery, maintain accurate delivery run sheets and apply correct status codes for undelivered items.
• Handle POD/FOD/DOD/COD processes, hand over cash on delivery and other payments on the same day.
• Coordinate appointment deliveries, adhere to dress code and maintain a customer‑centric approach.
• Report undelivered shipments to the supervisor and support achievement of EDD and SQ targets.

Required profile

• Ability to work independently in a fast‑paced environment.
• Strong attention to detail and accuracy in documentation.
• Good physical stamina for biking and handling shipments.
• Customer‑focused attitude with professional appearance.

Required skills

• Basic knowledge of shipment scanning and entry systems.
• Familiarity with sorting and bagging procedures.