Telesales Executive – Full‑Time (On‑site)

About the role

Kanishka Software Private Limited is seeking an enthusiastic Telesales Executive to join its sales team in Ghatkopar, Mumbai. You will handle both inbound and outbound calls, qualify prospects, and schedule meetings for the Business Development team.

Key responsibilities

• Respond to inbound enquiries and initiate outbound calls in line with SLA targets.
• Qualify leads by understanding customer needs, budgets, and decision‑making processes.
• Schedule product demos or meetings for the Business Development team.
• Maintain regular follow‑ups, handle objections, and nurture relationships until conversion or proper closure.
• Update CRM with accurate interaction records, opportunity stages, and follow‑up activities.
• Collaborate with Sales and Pre‑Sales teams to ensure a seamless customer experience.
• Achieve daily, weekly and monthly KPIs such as call volume, qualified leads, and meeting generation.
• Provide feedback on customer insights, market trends, and competitor activity to management.

Required profile

• Bachelor’s degree in any discipline.
• 1‑2 years of experience in telesales, inside sales, lead generation or customer support (freshers with strong communication skills are welcome).
• Excellent verbal communication in English and Hindi; additional regional languages are a plus.
• Strong interpersonal, negotiation and persuasion abilities.
• Self‑motivated, target‑driven and able to work independently.

Required skills

• Basic proficiency with CRM software.
• Proficiency in Microsoft Office applications.