Technical Training Instructor

About the role

The Technical Training & Dealer Capability Development Specialist designs, develops and delivers technical training programs that enhance the capabilities of dealer service engineers and service network personnel. The role ensures product knowledge, troubleshooting expertise, service quality and customer handling skills align with Cummins standards, safety requirements and operational excellence.

Key responsibilities

• Develop, coordinate and deliver technical training programs for dealer service engineers and service personnel.
• Assist senior technical trainers in preparing, delivering and continuously improving classroom, virtual and hands‑on training.
• Complete product qualification requirements and maintain deep expertise on Cummins products, systems and technologies.
• Update and maintain training materials, participant handouts, instructor guides and documentation.
• Communicate material updates and best practices to regional training teams and stakeholders.
• Collaborate with Service, Sales, Technical Support, Engineering and Dealer Development to align capability‑building initiatives.
• Partner with dealerships to ensure qualified technical manpower and support workforce capability planning.
• Establish structured technical training and certification programs to improve competency and repair quality.
• Conduct regular audits of dealership service centers to evaluate repair quality, process adherence and safety compliance.
• Support training administration, maintain records, attendance, certifications and learning documentation.
• Coordinate training equipment, tools and inventory for effective program execution.
• Monitor training effectiveness and identify continuous‑improvement opportunities.

Required profile

• Proven experience designing and delivering technical training for service engineers.
• Strong knowledge of Cummins products, systems and technologies.
• Ability to work collaboratively with cross‑functional teams and dealership partners.
• Excellent communication and documentation skills.
• Commitment to safety, compliance and operational excellence.

Required skills