Technical Support Engineer (IT Infrastructure)

About the role

Flix is hiring a Technical Support Engineer (IT Infrastructure) in Bangalore. As a Support Engineer, you will be the first point of contact for IT infrastructure requests, helping employees worldwide stay productive through service desk and on-site support. You will join a globally distributed IT Infrastructure Support Team that owns and manages critical services, including the employee device lifecycle (Microsoft Intune/Autopilot), the Atlassian cloud environment and technical event support.

Key responsibilities

• Resolve employee IT requests efficiently via the ticketing system, providing a smooth and friendly support experience.
• Manage the device lifecycle end-to-end: hardware procurement, provisioning, setup, asset tracking and troubleshooting.
• Support collaboration tools including Office 365, Microsoft Teams, Outlook and OneDrive.
• Help employees use Atlassian tools such as Jira, Confluence and JSM.
• Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency.
• Build hands-on experience with device management platforms and IT infrastructure tooling.
• Collaborate with colleagues across global offices, taking part in team ceremonies and cross-functional projects.

Required profile

• Degree, certification or vocational training in an IT-related field (e.g. Information Technology, Computer Science or Information Systems).
• 2-4 years of experience in IT support, service desk or technical customer support.
• Solid working knowledge of Office 365 and standard workplace collaboration tools.
• Comfortable communicating clearly and patiently with non-technical users.
• Curious and eager to learn new technologies and workflows.
• Nice to have: experience supporting employees across multiple time zones or global offices.

Required skills

• Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
• Experience administering Atlassian tools (Jira, Confluence, JSM)

What we offer

• Travel perks: 12 free Flix vouchers plus 12 discount vouchers for friends and family.
• Work from another location for up to 6 weeks per year, depending on the role.
• Hybrid work model, office-first with flexibility.
• Life cover, hospitalisation and treatment cover, personal accident insurance and an OPD wallet for outpatient care.
• Monthly wellness allowance, optional tax-exempt meal benefit and wellbeing support.
• Language learning, training courses, mentoring program and learning and development opportunities.