Senior Salesforce Administrator / Developer

About the role

AllianceBernstein's CRM Strategy & Sales Enablement team builds and supports the CRM platform used by its Client Group business. The Senior Salesforce Administrator/Developer ensures the stability, usability and continuous improvement of the platform, blending operational support with hands-on configuration and enhancement work.

Key responsibilities

• Monitor the production support queue, triage issues, communicate with users and manage SLAs and KPIs for issue resolution
• Administer user accounts (licenses, access, deactivation) and maintain security settings such as sharing rules, permission sets, profiles, roles and data access policies
• Configure the platform, manage releases and rollouts, and build custom objects and flows
• Create and maintain fields, objects, page layouts, dashboards, reports and campaigns
• Respond to ad hoc reporting requests and support data quality through audits and cleanup

Required profile

• 6-8 years of hands-on Salesforce administration and development experience
• Bachelor's degree in information systems, computer science, engineering or a related field, or equivalent professional experience
• Salesforce Administrator and Platform Developer I certifications (required); additional Salesforce certifications are a strong plus
• Experience in financial services preferred
• Strong CI/CD skills and proven problem-solving ability

Required skills

• Core Salesforce administration: permission sets, profiles, role hierarchies, security and visibility rules, declarative customization
• Release readiness, feature evaluation and rollout planning
• Data integrity, reporting, dashboards and workflow automation