Technical Architect (ServiceNow)

About the role

Clarivate is looking for a ServiceNow Technical Architect in Noida to design and deliver enterprise-scale ServiceNow solutions that drive operational efficiency, platform scalability and business transformation. The role provides technical leadership across architecture, integrations, automation and platform engineering, partnering with business and technology stakeholders on secure, scalable and upgrade-safe solutions.

Key responsibilities

• Define and drive ServiceNow technical standards, the architectural and governance framework and the platform technical strategy.
• Lead solution design, architecture reviews and technical decision-making so implementations are scalable, secure and upgrade-safe.
• Provide architectural leadership across CMDB, Discovery, ITSM, ITOM, integrations, automation and platform engineering.
• Collaborate with Enterprise Architects, Product Owners, business stakeholders and delivery teams to align technology solutions with business objectives.
• Mentor engineering teams, promote best practices and identify ways to optimise platform performance, governance and operational efficiency.

Required profile

• 12+ years of overall IT experience, with 9+ years of ServiceNow expertise and at least 3 years in a ServiceNow Architect role.
• Strong experience designing and implementing enterprise-scale ServiceNow solutions, including architecture, governance and technical strategy.
• Excellent stakeholder management, communication, problem-solving, leadership and mentoring skills, with the ability to influence technical decisions.
• Nice to have: experience with hardware asset management (HAM) and software asset management (SAM) modules, exposure to Now Assist and AI-powered ServiceNow capabilities, and experience supporting large-scale digital transformation, cloud or infrastructure modernisation programs.

Required skills

• ITOM, CMDB, ServiceNow Discovery, Service Mapping and ITSM
• Integration Hub, Flow Designer, REST/SOAP APIs, MID Servers, Service Graph Connectors and enterprise integrations
• ServiceNow Certified Technical Architect (CTA) certification or equivalent advanced ServiceNow certifications