Technical Analyst – Application Configuration & Support Specialist

About the role

Join a global Digital Manufacturing organization within a leading biopharma company, supporting enterprise applications that enable maintenance, engineering, asset reliability, and EHS processes. The role focuses on configuring, maintaining, and enhancing configurable applications such as Enablon while collaborating with business stakeholders and technical teams.

Key responsibilities

• Configure application forms, fields, workflows, notifications and support routine system administration tasks.
• Investigate and resolve Level 1‑3 support tickets, document findings and provide stakeholder updates.
• Support data imports/exports, cleansing, reconciliation and maintain data integrity across Enablon modules.
• Assist with release preparation, testing, deployment and post‑release validation.
• Author and maintain SDLC documentation, SOPs, knowledge articles and identify process improvements.
• Collaborate with business users, project teams and technical resources, escalating risks and issues as needed.

Required profile

• Bachelor's degree in Computer Science, Information Systems, Engineering or related field (or equivalent experience).
• 3‑5 years of experience supporting enterprise applications, preferably Enablon.
• Basic to intermediate SQL knowledge for data analysis and validation.
• Strong communication and documentation skills with ability to work in a team‑oriented environment.

Required skills

• Enablon application configuration and support.
• Power BI development, reporting and analytics.
• SQL for data analysis and troubleshooting.
• JavaScript and web technologies (nice to have).
• Understanding of APIs, integrations and cloud architecture.