Team Lead – Transportation Operations

About the role

Amazon is looking for a motivated Team Lead to oversee shift operations at its Delivery Centers. You will partner with the DC manager to drive performance, manage the delivery process, and ensure a high‑quality customer experience.

Key responsibilities

• Define, build and execute the end‑to‑end delivery process from station to customer address.
• Maintain sufficient bandwidth in the territorial delivery team to handle peak‑time demand.
• Lead, coach and motivate associates, fostering a performance‑driven culture.
• Continuously improve delivery performance through process enhancements and training.
• Analyze data reports to identify bottlenecks and implement corrective actions.
• Apply formal process‑control methods such as Kaizen to reduce waste and improve quality.

Required profile

• Strong leadership and people‑management capabilities.
• Ability to navigate ambiguity and provide clear direction.
• Customer‑obsessed mindset with a bias for high‑quality service.
• Excellent communication and listening skills.
• High ownership and accountability for results.
• Analytical mindset to interpret data and drive decisions.

Required skills

• Microsoft Office
• Excel

What we offer

• Inclusive culture that supports diverse talent.
• Opportunities to lead large‑scale logistics operations.
• Access to Amazon’s global resources and development programs.