Team Lead, Operations

About the role

Amazon is seeking a proactive Team Lead for its Operations team. The role involves managing a shift, ensuring smooth information flow across stakeholders, and resolving issues that affect customer experience and business continuity.

Key responsibilities

• Manage a shift and continuously identify opportunities to improve team performance.
• Own change‑management initiatives linked to process improvements.
• Develop and use performance metrics to drive results.
• Analyze trends, make data‑backed decisions, and communicate findings.
• Interact with external partners (carriers, vendors, suppliers) and internal teams (finance, Ops Excellence, fulfillment centers).
• Escalate problems or data variances to the appropriate owners and follow through on resolutions.
• Extract data from multiple databases and produce ad‑hoc reports as needed.

Required profile

• Basic understanding of the logistics space.
• Strong written and oral communication skills in English.
• Ability to design and implement process improvements.
• Minimum 1 year experience in a customer‑facing, warehousing, logistics or manufacturing environment.
• Fluent reading, writing and speaking English.
• Proficiency with Microsoft Office applications.

Required skills

• Microsoft Excel
• Microsoft Access
• SQL