Team Lead – Customer Success (IoT & Telematics)

About the role

We are seeking a Team Lead to serve as the primary point of contact for enterprise and corporate customers, driving the successful onboarding and implementation of IoT and telematics solutions across customer fleets.

Key responsibilities

• Ensure smooth onboarding and implementation of IoT & telematics solutions for fleet customers.
• Coordinate with deployment, support, and technical teams to resolve issues promptly.
• Conduct regular customer reviews, health checks, and performance discussions.
• Monitor usage, adoption, and operational KPIs, handling escalations and ensuring SLA adherence.
• Identify upsell and cross‑sell opportunities for additional telematics and IoT services.
• Prepare customer reports, dashboards, and business insights.
• Provide training and product guidance to customer stakeholders.
• Maintain strong relationships with transport heads, operations teams, and decision‑makers.
• Gather feedback and work with product teams to drive improvements.

Required profile

• Bachelor’s degree in Engineering, IT, Electronics, Telecommunications or a related field.
• 6‑10 years of experience in Customer Success, Key Account Management or Operations within fleet telematics, GPS tracking, video telematics, IoT solutions or SaaS platforms.
• Excellent communication and stakeholder‑management skills.
• Ability to manage multiple enterprise accounts simultaneously.
• Strong analytical and reporting capabilities.
• Familiarity with CRM and ticketing tools.
• Willingness to travel for client meetings and deployments.

Required skills

• GPS Tracking Systems
• CAN Bus
• Fuel Sensors
• MDVR (Mobile Digital Video Recorder)
• Driver Monitoring Systems (DMS)
• IoT Device Deployments
• Fleet Operations knowledge
• CRM tools
• Ticketing platforms