Store Manager – Retail Operations Leader

About the role

The Store Manager leads the store’s daily operations, driving sales, profitability and an exceptional customer experience. You will develop and motivate a high‑performing team while ensuring compliance with company standards and local regulations.

Key responsibilities

• Achieve monthly, quarterly and annual sales targets and monitor KPIs such as conversion, ATV, UPT and productivity.
• Lead, coach and schedule the store team, conduct performance reviews and build succession plans.
• Deliver outstanding customer service, resolve escalations promptly and foster a customer‑centric culture.
• Oversee store operations, cash handling, billing, inventory processes and conduct regular audits to minimise shrinkage.
• Manage stock levels, replenishment, ageing inventory and coordinate with merchandising and supply‑chain teams.
• Implement visual‑merchandising guidelines, maintain store presentation and ambience.
• Analyse sales trends, prepare action plans and submit business reports to senior management.

Required profile

• Graduate degree; MBA preferred.
• 5–10 years of retail experience, preferably in apparel, fashion or lifestyle brands.
• Proven track record of managing a retail store and leading teams.
• Strong understanding of retail KPIs, inventory management and customer service.
• Excellent communication, leadership and people‑management abilities.

Required skills

• Proficiency in MS Excel.
• Experience with retail POS systems.