Specialist ServiceNow CMDB/CSDM Data Architect

About the role

Join a global healthcare biopharma leader in Hyderabad as a ServiceNow CMDB/CSDM Data Architect. You will design, implement, and govern the enterprise CMDB and CSDM, ensuring accurate configuration data across cloud, infrastructure, and application domains.

Key responsibilities

• Maintain CMDB data models, CI hierarchies, relationships and lifecycle processes.
• Support CMDB governance, foundation data management and onboarding of new services.
• Configure and troubleshoot ServiceNow Discovery, MID Servers and Service Mapping.
• Integrate data sources such as AWS, Azure, SCCM, Qualys, Wiz, Armis and Nozomi.
• Monitor CMDB health, remediate duplicate or stale CIs and drive data quality initiatives.

Required profile

• 5‑7 years of overall IT experience with at least 3‑5 years hands‑on ServiceNow CMDB/CSDM work.
• Strong analytical, troubleshooting and documentation skills.
• Ability to work independently and collaborate with global infrastructure, cloud and security teams.

Required skills

• ServiceNow CMDB & CSDM architecture and governance.
• ITOM Discovery, Service Mapping and MID Server administration.
• REST/SOAP APIs, Integration Hub and Service Graph Connectors.
• Data governance, quality management and certification processes.
• Cloud platforms: AWS, Azure.
• Operating systems: Windows, Linux.
• Network devices and databases.