Software Engineer – Customer Support

About the role

C3 AI is seeking a Software Engineer to join its Customer Support team in Bengaluru. You will become a product expert, partnering with customers to diagnose issues, set expectations, and deliver the platform changes needed to resolve them.

Key responsibilities

• Become an expert in the C3 AI platform, tools and applications to help customers build their own solutions.
• Debug, troubleshoot, modify and unit‑test applications, and assess and prioritize customer change requests.
• Research reported issues thoroughly, characterize them clearly, and work with product, engineering and services teams to implement and document solutions.
• Contribute to the evolution of the support organization by introducing best practices and tools.

Required profile

• Bachelor’s degree (advanced degree preferred).
• 2+ years of software application experience (6+ years for senior role).
• Experience in software product support and cross‑organizational collaboration.
• Ability to work effectively in a fast‑paced, dynamic environment.

Required skills

• JavaScript
• Python
• Test automation

What we offer

• Competitive compensation package.
• Excellent benefits and an equal‑opportunity workplace.