Service Engineer – Audio Product Repair

About the role

We are seeking a skilled Service Engineer to diagnose, repair, test, and service a range of audio products including speakers, headphones, and portable devices. The role combines hands‑on hardware troubleshooting with software and firmware updates, ensuring high‑quality repairs that meet premium brand standards.

Key responsibilities

• Diagnose and repair audio products such as speakers, headphones, and portable audio devices.
• Perform component‑level repairs including batteries, I/O boards, logic boards, grills/cabinets, charging, and connectivity issues.
• Handle software and firmware troubleshooting, updates, and testing.
• Conduct product testing, quality checks, and final verification after repair.
• Update diagnosis, repair status, and service remarks in Zoho or Salesforce CRM systems.
• Maintain turnaround time (TAT) and ensure timely closure of service cases.
• Coordinate with internal teams for spare parts and escalations.
• Uphold repair quality in line with premium brand standards.

Required profile

• Hands‑on experience with hardware‑level troubleshooting and software handling.
• Familiarity with service management tools such as Zoho or Salesforce.
• Good communication and reporting abilities.

Required skills

• Zoho
• Salesforce
• PCB troubleshooting
• Logic board diagnosis
• Electronics troubleshooting
• Audio product repair