Service Desk Specialist

About the role

We are seeking a Service Desk Specialist with excellent communication skills to join our IT support team on a rotational shift schedule. The role involves providing first‑line assistance to end‑users, troubleshooting hardware and software issues, and ensuring smooth operation of Office 365 and Windows environments.

Key responsibilities

• Manage and resolve user tickets using Jira ServiceNow.
• Provide day‑to‑day support via phone, email, or on‑site visits.
• Troubleshoot hardware, software, and network problems.
• Install and configure Windows operating systems on laptops, virtual machines, or PCs.
• Monitor multiple system consoles and take appropriate actions.
• Maintain accurate records while handling confidential information.

Required profile

• Associate or bachelor’s degree in Computer Science, Information Systems, or a related field.
• Minimum 3 years of experience in end‑user support.
• Strong interpersonal skills and ability to work effectively in a team.
• Ability to multitask and work in rotating shifts.
• Attention to detail and solid organizational skills.

Required skills

• Office 365 administration.
• Jira ServiceNow ticketing.
• Windows operating systems and related applications.
• Virtual machine and laptop network configuration.
• MS Office suite.
• System console monitoring.
• Voice‑based technical support.