Service Delivery Manager – ERP Operations

About the role

We are seeking a Service Delivery Manager – ERP Operations to lead and optimize the delivery of SAP Basis administration, infrastructure management, role and user management, audit and governance services across our SAP landscape.

Key responsibilities

• Manage the end‑to‑end service delivery lifecycle for SAP Basis, role/user management, audit and governance, ensuring SLA compliance.
• Lead and mentor a team of SAP Basis administrators and security/access specialists.
• Develop, implement and maintain SAP Basis and access control policies aligned with SOX, GDPR and Airbus guidelines.
• Orchestrate SAP landscape operations, including system maintenance, performance optimization and secure user provisioning.
• Conduct regular SAP security audits, OS/DB/Basis vulnerability assessments and compliance checks.
• Drive continuous improvement of SAP Basis and security tools, supporting automation for monitoring, backup, access management and audit activities.
• Collaborate with infrastructure, IT security, internal audit and business units to align services with performance and security requirements.
• Act as subject‑matter expert for SAP Basis architecture, security and governance, providing strategic guidance.
• Prepare and present performance reports, availability metrics, incident root‑cause analyses and improvement plans.
• Partner with HR to recruit, interview and develop the team.
• Work closely with ERP business teams to ensure projects meet business needs on time, cost and quality.
• Maintain detailed project follow‑up, manage risks and implement mitigation plans.

Required profile

• Proven experience leading SAP Basis and security teams.
• Strong knowledge of SAP Basis administration and SAP security/access management.
• Experience with SOX, GDPR and other regulatory compliance frameworks.
• Ability to drive process improvement, automation and stakeholder alignment.
• Experience in project coordination, risk management and delivering projects on schedule.

Required skills

• SAP Basis
• SAP Role Management
• SAP User Management
• SAP Security
• SAP Audit
• SOX compliance
• GDPR compliance
• OS vulnerability assessment
• DB vulnerability assessment
• Automation for system monitoring, backup operations and access management