Senior Software Engineer – ServiceNow ITSM Developer

About the role

We are looking for a Senior Software Engineer to lead the design, development, and administration of our ServiceNow ITSM platform. You will work closely with cross‑functional teams to ensure the platform supports our global IT service management processes.

Key responsibilities

• Perform daily maintenance, administration, and troubleshooting on ServiceNow.
• Manage user access, roles, permissions, and ensure system stability.
• Configure and maintain workflows, business rules, UI policies, UI actions, and customize forms.
• Develop and manage Service Catalog items and associated workflows.
• Handle incident, problem, and change requests within the platform.
• Lead ServiceNow upgrades, patches, and hotfixes, validating compatibility.
• Integrate ServiceNow with tools such as Active Directory and monitoring systems.
• Implement automation using Flow Designer and Orchestration.
• Create dashboards, reports, and monitor KPIs and SLAs.
• Provide technical support, training, and documentation for end users.

Required profile

• Bachelor’s degree in Computer Science, IT or a related field.
• 5‑8 years of overall IT experience with 2‑4 years of ServiceNow administration.
• Strong communication skills to translate business needs into technical solutions.

Required skills

• Deep knowledge of ServiceNow platform and core ITSM modules (Incident, Problem, Change, Request, Knowledge).
• Proficiency in JavaScript and Glide scripting.
• Experience with ServiceNow workflow, Flow Designer, and Orchestration.
• Ability to integrate ServiceNow with Active Directory and other monitoring tools.
• Skills in creating dashboards, performance analytics, and reporting.