Senior ServiceNow Developer – ITOM Event Management

About the role

The ServiceNow ITOM SME (Event Management) will design, implement, administer and optimise the ServiceNow Event Management platform to enable proactive monitoring, alert correlation and incident reduction. You will work within Ensono’s Bengaluru team, supporting enterprise‑wide IT operations.

Key responsibilities

• Design, configure and maintain Event Management solutions, including event rules, alert correlation and alert management.
• Develop integrations with monitoring tools and build automated remediation workflows using Flow Designer, Integration Hub and Orchestration.
• Collaborate with Discovery and Service Mapping teams to ensure accurate CI relationships for impact analysis.
• Monitor platform performance, troubleshoot processing failures and support upgrades, testing and production deployments.

Required profile

• 6+ years of hands‑on experience with ServiceNow ITOM Event Management and related modules (CMDB, Discovery, Service Mapping).
• Bachelor’s degree in Computer Science, IT or Engineering (preferred) and ITIL Foundation certification.
• Proven experience leading enterprise‑scale Event Management implementations and providing operational support.

Required skills

• ServiceNow ITOM Event Management, Event Rules, Alert Correlation Rules, Alert Management.
• ServiceNow MID Server configuration, JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, Flow Designer.
• Integration of third‑party monitoring platforms, automated remediation, and root‑cause analysis.