Senior Salesforce Administrator

About the role

BlackLine is hiring a Senior Salesforce Administrator (titled Senior Production Support Engineer) in Bengaluru, reporting to a manager in the United States. The role owns day-to-day production support for the go-to-market applications, including Salesforce and connected tools such as Gong, Clari, Marketo and Ironclad, resolving incidents, delivering configuration changes and keeping the platforms healthy and compliant.

Key responsibilities

• Serve as the primary production support engineer for the go-to-market stack, including Salesforce (Sales Cloud, Service Cloud, CPQ as applicable) and integrations.
• Triage, prioritize and resolve incidents and service requests within SLAs, perform root-cause analysis and drive permanent fixes.
• Administer and configure Salesforce: users, profiles, permission sets, roles and sharing, flows, validation rules, page layouts, reports, dashboards, data loads and release management across sandboxes and production.
• Monitor integrations and fix sync failures and data-quality issues.
• Act as a trusted point of contact for employees at all levels, gather requirements and set realistic expectations.
• Assign, review and quality-check the work of India-based contractor resources, and report progress and risks to the US manager.
• Maintain runbooks, knowledge articles, configuration documentation and change logs, and contribute to SOX/ITGC change-management evidence where required.
• Propose automation and process improvements, support releases, planned maintenance and an on-call rotation, including occasional off-hours work.

Required profile

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related field, or equivalent practical experience.
• 5-8 years in production or application support for enterprise SaaS, with at least 3 years focused on Salesforce administration.
• Strong written and spoken English, able to explain technical issues in business terms and engage stakeholders at all levels.
• Experience coordinating or supervising contractor or vendor resources.
• Ability to work a schedule with at least 4 hours of daily overlap with US Pacific time, plus flexibility for critical incidents and releases.
• Will work in the office at least 3 days a week if living within a reasonable commute.

Required skills

• Salesforce Certified Administrator; Advanced Administrator, Platform App Builder or Sales Cloud Consultant strongly preferred.
• Hands-on use of Flow, validation rules, approval processes, security model, data model, reports and dashboards, and sandbox/release management.
• Working knowledge of at least two go-to-market applications such as Gong, Clari, Marketo, Ironclad, ZoomInfo, LinkedIn Sales Navigator or DocuSign, and how they integrate with Salesforce.
• Experience with integrations and data flows (APIs, middleware such as Workato, MuleSoft or Boomi, data loaders), reading logs and troubleshooting across systems.
• Familiarity with ITSM practices (incident, request, problem and change management) and ticketing tools such as Jira, ServiceNow or Atomicwork.
• Data hygiene: Excel, Data Loader, deduplication and reconciliation.