Senior Receptionist

About the role

The Senior Receptionist will be the first point of contact for guests at our serene hospitality venue in Haridwar. Working full‑time on‑site, you will create a welcoming atmosphere, manage front‑desk operations and support smooth communication across all departments.

Key responsibilities

• Greet and assist guests, handling check‑in/check‑out procedures with professionalism.
• Answer, route and log telephone calls, responding to inquiries promptly.
• Maintain visitor logs, manage reservations or appointments, and coordinate with housekeeping and other teams.
• Oversee daily reception procedures, ensuring the area remains clean, organized and presentable.
• Perform basic clerical tasks such as filing, data entry and document handling.
• Act as a reliable point of contact for both guests and staff, facilitating clear communication.

Required profile

• Proven experience in front‑desk or receptionist duties, preferably in hospitality.
• Excellent phone etiquette and communication skills in English and Hindi.
• Strong customer‑service orientation with the ability to stay calm and organized in a busy environment.
• Minimum high‑school diploma; hospitality or administration certification is a plus.

Required skills

• Basic computer use for record‑keeping and data entry.
• Clerical skills including filing and document handling.