Senior Manager, Insurance Delivery (Guidewire)

About the role

EY is looking for an accomplished Senior Delivery Manager with 15+ years of experience to lead complex insurance technology engagements for global clients. The role covers Guidewire InsuranceSuite and surrounding digital and integration platforms, with a strong command of service management and ITIL principles. It sits within EY's Global Delivery Services, which supports consulting, assurance, tax, strategy and transactions, and enablement teams worldwide.

Key responsibilities

• Own end-to-end delivery of large, complex or multiple insurance engagements across implementation, transformation, application maintenance, support, enhancements, integration, testing, release and production operations.
• Provide executive governance over scope, schedule, quality, SLAs, risks, dependencies and benefits, with accountability for client outcomes.
• Lead geographically distributed, multidisciplinary teams across onshore, nearshore and offshore locations, including service managers, architects, functional consultants, engineering, testing, DevOps and service management teams.
• Build relationships with client executives, business leaders, technology stakeholders, product owners and partners, and act as the senior escalation point for delivery and service matters.
• Run governance forums, steering committees, service reviews and executive reporting with fact-based insights.
• Drive predictable delivery through integrated planning, demand and capacity management, dependency management, release readiness, quality gates and disciplined change control.
• Own performance against contractual service levels and experience measures, lead recovery plans and report trends and corrective actions.
• Oversee major incident response, problem management, root-cause analysis, change and release management, service transition, knowledge management and operational resilience.
• Ensure adherence to ITIL-aligned processes, client controls, security requirements, regulatory obligations and audit expectations.
• Drive continuous improvement, automation, shift-left, observability, engineering excellence and AI-enabled operations.
• Support solutioning, estimation, proposals, transition planning and mobilization for new opportunities.
• Develop leadership capability and succession, coach managers and senior team members, manage performance and improve retention.

Required profile

• 15+ years of experience.
• Broad functional and technical understanding of Guidewire InsuranceSuite and surrounding digital and integration platforms.
• Strong command of service management and ITIL principles.

Required skills

• Guidewire PolicyCenter, BillingCenter and ClaimCenter, including configuration, integration, data, digital channels, rating, batch processing, rules, workflows and reporting.
• Understanding of Guidewire Cloud delivery and operations, cloud migration, platform upgrades, environment strategy and deployment.