Senior Key Account Manager Ecommerce

About the role

The Senior Key Account Manager – E‑commerce will own and grow a portfolio of strategic brand accounts, driving revenue, margin and overall account profitability. You will work across supply‑chain, warehousing, finance, marketplace operations and marketing teams to ensure end‑to‑end e‑commerce performance.

Key responsibilities

• Develop and execute account growth plans, tracking performance against targets.
• Identify revenue and margin opportunities and coordinate cross‑functional execution.
• Monitor sales trends, inventory levels, fill rates, promotions, new product launches, pricing, claims and deductions.
• Conduct regular business reviews, provide forecasts and recommendations to clients.
• Resolve escalations and continuously improve account processes and economics.

Required profile

• Strong experience in key account management and e‑commerce, with ownership of strategic brand or seller relationships.
• Hands‑on knowledge of major e‑commerce and quick‑commerce portals, their dashboards, reports and commercial metrics.
• Understanding of marketplace/3P and retail/1P operating models and related inventory, fulfilment and reconciliation processes.
• Proficiency in analysing account‑level P&L, including revenue, gross margin, discounts, advertising spend, logistics costs, marketplace fees, claims, deductions and returns.
• Ability to translate sales, inventory and marketplace metrics into clear commercial actions and recommendations.
• Experience managing product launches, assortments, promotions and joint business plans.
• Strong stakeholder management, expectation setting and escalation handling skills.

Required skills