Senior Executive – GDS, Refunds & Ticketing

About the role

We are seeking a Senior Executive with strong expertise in Global Distribution Systems (GDS) to support our travel operations. The role involves handling refunds, fare and pricing queries, and ticketing processes while ensuring high accuracy and customer satisfaction. You will work closely with clients and internal teams, contributing to continuous improvement in a fast‑moving environment.

Key responsibilities

• Manage client inquiries via email, providing timely resolution on refunds, fare calculations, and ticketing issues.
• Maintain and update fare and routing information across various GDS platforms.
• Collaborate with internal teams to drive process improvement initiatives.
• Ensure compliance with travel certification standards and industry regulations.
• Monitor productivity and accuracy metrics, striving for continuous improvement.

Required profile

• Proven experience with GDS systems (any platform).
• In‑depth knowledge of refunds, fares, pricing, and ticketing processes.
• Travel certification is mandatory.
• Strong communication skills and ability to build lasting customer relationships.
• High attention to detail, accuracy, and willingness to learn.

Required skills

• GDS

What we offer

• Competitive compensation package.
• Opportunities for professional development and training.
• Dynamic, collaborative work environment.